Refund and Returns Policy

At Advanced Esthetics of Richardson, we take pride in the quality of our skincare products and want you to feel confident in every purchase. Please review the following policy before requesting a return or refund.

Product Returns

Eligible unopened and unused products may be returned within 14 calendar days of delivery. Products must be in their original packaging, with seals intact, and accompanied by proof of purchase.

For health, hygiene and product-integrity reasons, opened, used or altered skincare products cannot be returned or exchanged unless the product arrived damaged, defective or incorrect.

Sale, clearance and promotional items are final sale unless they arrive damaged, defective or incorrect. Gift cards are nonrefundable except where required by law.

Damaged, Defective or Incorrect Orders

Please inspect your order promptly after delivery. If an item arrives damaged, defective or incorrect, contact Advanced Esthetics of Richardson within three calendar days of delivery through the Contact page on our website.

Please include your order number, a description of the issue and clear photographs of the product and packaging. After reviewing the claim, we may offer a replacement, store credit or refund, as appropriate.

Return Authorization

Please contact us before returning any product. Unauthorized returns may not be accepted. If your return is approved, return instructions will be provided.

Customers are responsible for return-shipping costs unless the return is due to an error by Advanced Esthetics of Richardson or the product arrived damaged or defective. Original shipping charges are nonrefundable.

Refunds

Approved refunds will be issued to the original payment method after the returned item has been received and inspected. Please allow 5–10 business days after approval for the refund to appear, depending on your bank or payment provider.

Services and Appointments

This policy applies primarily to products purchased through our online store. Appointment cancellations, rescheduling, deposits and no-show policies are governed by the terms presented during booking. Services that have already been performed are nonrefundable.

Product Reactions

Individual skin responses and results may vary. If you experience irritation or a suspected reaction, discontinue use and contact us promptly. Opened products remain ineligible for return unless they are determined to be defective; concerns will be reviewed individually.

Contact Us

To request a return or report a problem with an order, please use the Contact page at AdvancedEstheticsOR.com. Include your name, order number and a brief explanation of your request.